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Hi! I am Padma Kona, a Lead Designer and UX Mentor. My work has been dedicated to transforming ambiguous problems into simple and easy to use solutions that are inclusive and accessible to all.
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work
TELUS - Casa
TELUS's Casa app is used by 12,000+ agents to support Telus and Koodo customers who purchased Home and Mobility products through them.
My Role: Leading the design team, UX design for multiple squads, collaborating with stakeholders, reviewing requirements, defining user flows, improving agent experience, collecting user feedback through focus group sessions, card sorting and 1-1 interviews, wireframing, prototyping
SCIEX-Danaher
SCIX-Danaher is a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
My Role: Synthesizing complex requirements, conducting usability journey mapping, empathy mapping sessions, communicating design rationales to stakeholders, Figma sessions to developers, wireframing, prototyping, improving DSM, designing and delivering design artifacts, UX review after development.
Manulife
Manulife Financial provides insurance and investment solutions for individuals and organizations.
My Role: Conducting user interviews, user testing, UserZoom, usability testing, A/B testing, designed analytics dashboard, wireframing, data visualization, visual design, icon design, prototyping, accessibility (AODA), Manulife Design System
Let's Work Together :)
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